Track record
60+
DTC brands on retainer
EU + LATAM · active customers today
The Shopify CX authority ·Best European Gorgias Partner 2024
The CX orchestration layer for your Shopify store.
If you sell on Shopify and you're serious about CX, you talk to custo.tech. We design, automate and operate Gorgias for ambitious DTC brands. 60+ accounts. 10M+ tickets. Best European Gorgias Partner 2024.
Trusted ecosystem
Gorgias 360 Partner
Shopify ecosystem
Klaviyo orchestration
Tech Barcelona memberBrands already orchestrating their CX with us
04
Four things, done properly.
Most CX agencies sell a single layer. We run the whole stack — automation, self-service, the team behind it, and the migration to get there. Each pillar has its own page. Each one ships measurable outcomes inside 90 days.
01
CX Automation
Macros, rules and the Gorgias AI Agent tuned to your tone, your refund policy and your return rules. 50–60% of repeat tickets handled without a human, in 4–8 weeks.
02
Help Center
A self-service hub built around your top 30 ticket categories. Articles wired to your AI Agent. Public deflection of 25–40% of pre-purchase questions before they hit the inbox.
03
CX BPO
Multilingual agents in Barcelona, supervised by a CX architect. Plug into your inbox in two weeks. EN, ES, FR, DE, IT covered. Built for brands tired of churn at the agency layer.
04
Migration & AI Agent
Coming from Zendesk, Front or Intercom? We run the cutover without breaking SLAs. AI Agent shipped on day one in production, not as a pilot.
What we've shipped, in numbers.
10M+
Tickets handled across our accounts
60%
Repeat tickets handled by AI Agent (median)
4.6
Average CSAT across active accounts
30%
Team cost saved (post-implementation)
12
Country expansions supported
Why Gorgias
Gorgias is the engine. We're the team that makes it pay back.
Best European Partner 2024
Gorgias is the only support tool built for Shopify, end to end. Not adapted, not bolted on. We've spent the last five years pushing it to the limit — AI Agent, Shopping Assistant, voice via Aircall, returns via Loop. Best European Partner 2024 isn't a sticker. It's the lane we live in.
AI AgentShopping AssistantVoice via AircallReturns via LoopKlaviyo
Case studies
DTC brands using support to compound revenue.
What clients say
Results, in their words.
“We went into Black Friday with a 2,000-ticket backlog and came out with our highest-ever ticket-to-order conversion. They rebuilt our CX engine in six steps.”
Ops lead
Customer Operations · Nude Project
“Five-minute response times became two and a half, and unanswered calls dropped from 30% to 5% — without growing the team. The phones stopped being a liability.”
Customer Operations
Customer Operations · Snipes
“Reply time went from two days to four hours and CSAT doubled — all while we were opening Australia. CX stopped being the bottleneck and started carrying the launch.”
Customer Experience
Customer Experience · Hawkers
FAQ
Frequently asked questions
Book a 30-minute call.
No deck. No demo theatre. We open your inbox, you tell us what hurts, we tell you on the call whether Gorgias and custo.tech are the right move. If we're not, we'll point you to who is.